Case Study

How Rancho Health MSO unified music, TV, and signage across clinics

Overview

Rancho Health Medical Group is a multi-brand medical group serving diverse patient populations across more than 30 clinics in Southern California. Patient experience is a core pillar of their mission, and that extends to every touchpoint in the clinic. With Rockbot, Rancho Health MSO can now play music, TV, and digital signage across lobbies, exam rooms, and employee areas from a single platform – improving experience for patients and staff alike.

Patient waiting area at a Rancho Health MSO clinic with seating and wall-mounted TV
Rancho Family Medical Group lobby with reception desk and patient seating area

Better experiences, happier teams, and a solution that scales

Since switching to Rockbot, Rancho Health has reduced vendor costs and gained a solution built to scale with its growing network. Local teams now have the autonomy to update content in real-time without involving IT. Plus, digital signage eliminates the need to manually swap HIPAA-required paper notices across every clinic. From sales through support, the team appreciates Rockbot for a smooth, reliable partnership they can count on.

  • 10+ clinics managed from one dashboard
  • 3 media types: music, TV & signage unified
  • On track to stream 171K+ hours of media this year (up 286% since launch)
  • 8 permission levels support HIPAA compliance
  • 2–5 hours saved per new manager onboarding

Rockbot has enhanced our patient experience while streamlining operational workflows, making it a valuable asset in our clinical environment.

James Styles
VP of Information Systems