Case Study

Oxford Collection delivers a consistent guest experience with Rockbot

Overview

Oxford Collection is a boutique hotel group managing a portfolio of luxury properties across Oregon, Washington, California, and Idaho. After struggling to manage multiple competing music platforms across properties, Oxford Collection partnered with Rockbot to centralize operations – eliminating PRO compliance overhead, reducing support tickets, and delivering a consistent guest experience from arrival to checkout.

Oxford Collection sets the tone for every stay with Rockbot

By partnering with Rockbot, Oxford Collection stopped having to manage music vendor by vendor, property by property. What began as a fix for compliance overhead at a single location in 2021 has become a solution embedded in how Oxford Collection operates across nine properties – from arrival to checkout. Audio is often the first thing a guest notices, and today, consistent sound is part of how Oxford Collection sets the tone for every stay.

  • On track to stream nearly 98,500 hours of music in 2026 – an 82% increase in three years
  • Measurable reduction in music-related support tickets
  • PRO compliance across ASCAP, SESAC, BMI, and GMR streamlined
  • Staff empowered to manage playlists while maintaining brand guardrails
  • Consistent audio experience from arrival to checkout

Rockbot has become part of how we deliver a cohesive sensory experience across our hotels. Consistency in sound is vital and Rockbot has helped us execute that reliably and at scale.

Jin Nunziata
VP of Information Technology