Business Terms of Service

Subscriber Agreement


THIS SUBSCRIBER AGREEMENT ("AGREEMENT") CONTAINS THE TERMS OF THE USE BY YOU ("CUSTOMER") OF THE SERVICES TO BE PROVIDED BY ROCKBOT, INC. (THE "COMPANY"). By using the Services (AS DEFINED BELOW), you acknowledge that you have read, understood, and agree to be bound by this Agreement.

If you are using the Services on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this Agreement, in which case the term "Customer" shall refer to such entity and its affiliates.

Customers should keep a copy of this Agreement for their records.

CONTACTING ROCKBOT

Customers may contact Company by calling (415) 813-6020 or by writing to:

Rockbot, Inc.
1308 Broadwayth Oakland, CA 94612

Online support: support@rockbot.com

1. SERVICES AND SUPPORT

1.1 Rockbot provides mobile and web applications and related services for delivery of audio, video, interactive and other media content to businesses and events, (collectively, the "Services"). Businesses and events to which Rockbot provides Services are referred to as "Premises". Subject to the terms and conditions of this Agreement, Rockbot will use commercially reasonable efforts to provide the Services. As part of the registration process, Customer will identify an administrative user name and password for Customer's Rockbot account ("Account").

1.2 Subject to the terms hereof, Rockbot will use reasonable efforts to provide Customer with support services, through email, telephone or online, in accordance with Rockbot's standard practice.


2. LICENSE; RESTRICTIONS AND RESPONSIBILITIES

2.1 Rockbot and Customer grant to each other, during the term and subject to the terms and conditions of this Agreement, a non-exclusive, non-transferable, non-assignable, worldwide, royalty-free, revocable license to use the other party's name, web site address, logo, trademarks, copyrights and trade names, solely in connection with this Agreement, and for the parties' respective advertising, marketing and promotional purposes.

2.2 Any software that may be made available by Rockbot in connection with the Services (including, without limitation, mobile applications and software that may be embedded on hardware or storage cards associated with the Services, (the "Software") contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to the terms and conditions of this Agreement, Rockbot hereby grants Customer a non-transferable, non-sublicensable and non-exclusive right and license to use the object code of the Software solely in connection with the Services. Any rights not expressly granted herein are reserved. Rockbot shall have a royalty-free, fully paid up, worldwide, transferable, sublicensable, irrevocable, perpetual license to use, incorporate into and otherwise exploit in connection with the Software or Services any suggestions, enhancement requests, recommendations, or other feedback by Customer related to the Software or Services.

2.3 Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Services or any Software, documentation or data related to the Services; modify, translate or create derivative works based on the Services or any Software; or copy (except for archival purposes), rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services or any Software; use the Services or any Software for timesharing or service bureau purposes or (except as expressly permitted by the Services) otherwise for the benefit of a third party; hack, manipulate, interfere with or disrupt the integrity or performance of the Services or otherwise attempt to gain unauthorized access to the Services, Software, Hardware (as defined below) or their related systems, hardware or networks or any content or technology incorporated in any of the foregoing; or remove or obscure any proprietary notices or labels of Rockbot or its suppliers. Rockbot shall own and retain all right, title and interest in and to (a) the Services and Software and all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with Professional Services, and (c) all intellectual property rights related to any of the foregoing.

2.4 Customer represents, covenants, and warrants that Customer will use the Services in compliance with Rockbot's Privacy Policy located at https://rockbot.com/terms and https://rockbot.com/privacy and all applicable laws (including, but not limited to, policies and laws related to privacy, intellectual property, consumer and child protection, obscenity or defamation). Customer further represents, covenants and warrants that it has full proprietary rights in any material it provides to Rockbot for use in the Services and that such material does not infringe any copyrights or other intellectual property rights of others. Although Rockbot has no obligation to monitor Customer's use of the Services, Rockbot may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.

2.5 Customer may purchase specific hardware, including but not limited to, digital media players, iBeacon, or router (individually and collectively, "Hardware"). Warranties for all Hardware are provided by the manufacturer. Rockbot does not manufacture any Hardware and is not liable for and Customer hereby expressly waives and releases Rockbot from any claims arising from any personal injury or damage to Customer or any of its property resulting from use of any Hardware. For Hardware purchased via Rockbot, Rockbot shall ensure all warranties from Hardware manufacturer flow through to the Customer. Upon Customer's receipt of a Hardware, Customer solely and exclusively bears the entire risk of loss, theft, damage or destruction of the Hardware from any cause whatsoever. In addition to the Hardware, Customer shall be responsible for obtaining and maintaining any other equipment and ancillary services needed to connect to, access or otherwise use the Services, including without limitation, internet/network connections, mobile devices, televisions/monitors, hardware, servers, software and operating systems (collectively, "Equipment"). To the extent Customer accesses the Services through a mobile device, Customer's wireless service carrier's standard charges, data rates and other fees may apply. In addition, downloading the Software or using the Services may be prohibited or restricted by certain carriers, and the Services or Software may not work with all carriers, mobile devices or Equipment. Customer shall be responsible for ensuring that such Equipment is compatible with the Services (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in Rockbot's published policies then in effect. Customer shall also be responsible for maintaining the security of the Equipment, Customer's Account, passwords and files, and for all uses of Customer's Account or the Equipment with or without Customer's knowledge or consent.


3. CONFIDENTIALITY

Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") has disclosed or may disclose business, technical or financial information relating to the Disclosing Party's business (hereinafter referred to as "Confidential Information" of the Disclosing Party). The Receiving Party agrees: (i) to take reasonable precautions to protect such Confidential Information, and (ii) not to use or divulge to any third person any such Confidential Information (except in performance of the Services or as otherwise permitted herein). The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public without breach of this Agreement, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Confidential Information of the Disclosing Party or (e) is required to be disclosed by law. Upon the termination of this Agreement, each Receiving Party agrees to promptly return to the Disclosing Party or destroy all Confidential Information of the Disclosing Party that is in the possession of the Receiving Party and upon request to certify the return or destruction of all such Confidential Information and embodiments thereof. Rockbot may collect and analyze data relating to the provision, use and performance of various aspects of the Services and related systems and technologies, and Rockbot will be free to (1) use such information and data (during and after the Term hereof) to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Rockbot offerings, and (2) disclose such data in a manner that does not identify Customer in connection with its business. In addition, Rockbot reserves the right to inform ASCAP, BMI, SESAC, and any other music royalty collection organization or licensor of copyrighted works used on the Service of Customer's subscription to the Services and of Customer's name and address, as well as provide a copy of this Agreement to any such entity that so requests, for the purpose of confirming whether Customer is responsible for the payment of music royalties with respect to the Services.


4. PAYMENT OF FEES

4.1 Customer will pay Rockbot the then-applicable fees for a subscription to the Services and any other fees it has agreed to pay (the "Fees"). Rockbot reserves the right to change the Fees and to institute new charges and Fees at the end of the initial Term or then current renewal term. Rockbot may charge additional fees to upgrade or provide additional Services elected by Customer (e.g., advanced reporting or ad-free subscription plans). If Customer selects an ad-based subscription plan, Customer hereby authorizes Rockbot to insert into and display advertisements within the Services, and Customer acknowledges and agrees that Rockbot will retain all revenue with respect to such advertisements. If Customer believes that Rockbot has billed Customer incorrectly, Customer must contact Rockbot no later than sixty (60) days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to Rockbot's Customer Support team.

4.2 Rockbot may bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Rockbot thirty (30) days after the mailing date of the invoice, or the Services may be terminated. Unpaid invoices are subject to a finance charge of 1% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all reasonable expenses of collection. Customer shall be responsible for all taxes associated with Services other than U.S. taxes based on Rockbot's net income.


5. MUSIC/CONTENT RIGHTS; EXPLICIT CONTENT

5.1 If Customer purchases a subscription to the Services and Customer uses the Services in accordance with this Agreement, then Customer is not responsible for the payment of any copyright royalties to ASCAP, BMI, SESAC or for any sound recordings delivered via the Service, as these are included in the Fees. However, with respect to the Premises, if Customer charges a cover charge or an admissions fee (e.g. a theme park, skating rink, dance club, instructed health club classes, etc.) or uses music sources other than the Services (CDs, DJs, live music or terrestrial radio, etc.), then Customer shall be responsible for payment of any and all copyright royalties relating to performance rights (including but not limited to ASCAP, BMI, SESAC, and Global Music Rights ("GMR")) and/or for any sound recordings. In addition, Customer is responsible for payment of all royalties due during any free trial subscriptions to the Services.

5.2 If Customer purchases a service plan that allows Customer to submit content through the Rockbot platform, including, but not limited to, audio, video or other intellectual property, Customer warrants and represents that it has all right, title and interest, including but not limited to, copyrights, trademarks or other intellectual property rights, allowing it to distribute, display, publish, transmit, broadcast or otherwise disseminate such content through the Rockbot platform, and that doing so shall not infringe or violate any third party's intellectual property rights or require Rockbot to obtain any licenses from or make any payments to any third party. Customer shall defend, indemnify and hold harmless Rockbot, its officers, employees, affiliates and agents against and from all claims, suits, judgments, losses, damages, fines or costs (including attorneys' fees and expenses) resulting from any claim, suit or demand alleging that any such content violates intellectual property rights.

5.3 Customer must possess a physical address in the United States, its territories, military bases or possessions to subscribe to the Services. Customer shall not amplify, transmit, retransmit, or publicly display the broadcast or transmission of the Services so as to be audible outside any such Premises (beyond ordinary patio or other outdoor speaker usage), nor transmit the Services outside any such Premises. Customer shall not, without the prior written consent of Rockbot, (i) use the Services in conjunction with any advertising or commercial message or entertainment or other public event at the Premises for which Customer or any other person receives consideration of any kind (including, without limitation, a physical activity event or entertainment at the Premises for which an admission fee is charged) or (ii) transmit, retransmit, rebroadcast, alter, redistribute, record or reproduce the content available via the Services (or permit any of the foregoing) other than as expressly permitted under this Agreement.

5.4 Some content available via the Services may include explicit language, which may not be appropriate for Customer's patrons. It is Customer's responsibility to generate appropriate playlists or impose listening restrictions that Customer considers appropriate for its Premises. Customers may enable or disable explicit lyrics through the online administrative tools provided by Rockbot, but Rockbot cannot guarantee that content will be non-explicit, regardless of the settings that Customer enables. In addition, the blocking of explicit user photos may be managed via the administrative tools provided by Rockbot, but such settings will not affect the images displayed on the end users' mobile application, which are subject to the end user terms and conditions. Rockbot's administrative tools for managing explicit content within the Service is subject to change.


6. TERM AND TERMINATION

6.1 This Agreement will commence as of the Effective Date and will continue until the end of the initial term indicated in the online order and will automatically renew for successive terms of the same length as the initial term, unless terminated by written agreement executed by both parties or as set forth below. The initial term and successive terms are each referred to as "Term".

6.2 In addition to any other remedies it may have, either party may also terminate this Agreement if after providing written notice to the other party of a material breach of any of the terms or conditions of this Agreement, that party fails to cure such breach within thirty (30) days (or ten (10) days in the case of nonpayment).

6.3 Upon early termination except as provided in 6.2 Customer shall be responsible for payment of all services through the end of the then-current Term, as well as hardware fees if not previously paid. Except for Customer inaction pursuant to 6.2 above, all prepaid Fees are nonrefundable.

6.4 The following sections will survive termination or expiration of this Agreement: 2.3, 3, 4 (to the extent amounts remain payable), 6, the warranty disclaimers in Section 7, 8, 9 and 10. All licenses granted herein will terminate upon any expiration or termination of this Agreement, and thereafter Rockbot shall no longer be responsible for any music royalties (including performance royalties) related to the playback of music on the Premises.


7. WARRANTY AND DISCLAIMER

7.1 Each party represents and warrants to the other party that (a) such party has the required power and authority to enter into this Agreement and to perform its obligations hereunder; (b) the execution of this Agreement and performance of its obligations thereunder do not and will not violate any other agreement to which it is a party; and (c) this Agreement constitutes a legal, valid and binding obligation when signed by both parties.

7.2 Rockbot shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner that minimizes errors and interruptions in the Services. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Rockbot or by third-party providers, or because of other causes beyond Rockbot's reasonable control, but Rockbot shall use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption within Rockbot's control. HOWEVER, ROCKBOT DOES NOT WARRANT THAT THE SERVICES OR SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES OR SOFTWARE. THE SERVICES AND SOFTWARE ARE PROVIDED AS IS AND OTHER THAN AS SET FORTH IN SECTION 7.1 ABOVE, ROCKBOT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.


8. LIMITATION OF LIABILITY

NOTWITHSTANDING ANYTHING TO THE CONTRARY, NEITHER PARTY, ITS SUPPLIERS, OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR LOSS, INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND SUCH PARTY’S REASONABLE CONTROL, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO ROCKBOT FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY.


9. U.S. GOVERNMENT MATTERS

Customer may not remove or export from the United States or allow the export or re-export of the Services, Software or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority.


10. MISCELLANEOUS

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except to an affiliate or with Rockbot's prior written consent. Rockbot may transfer and assign any of its rights and obligations under this Agreement without consent. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Rockbot in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys' fees. In addition to all other remedies available under this Agreement, at law or in equity, Customer agrees that Rockbot shall be entitled to injunctive relief in the event Customer uses the Services or Software in violation of the limited license granted herein or uses the foregoing in any way not expressly permitted by this Agreement. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. Customer agrees that Rockbot may list Customer's name (including by displaying any Customer trademark) and identify the business relationship between the parties on the Rockbot website and in other marketing and advertising collateral, together with a list of other customers. This Agreement shall be governed by the laws of the State of California without regard to its conflict of laws provisions. For all disputes relating to this Agreement, each party submits to the exclusive jurisdiction of the state and federal courts located in San Francisco in the State of California and waives any jurisdictional, venue, or inconvenient forum objections to such courts. The headings used in this Agreement are for convenience only and are not to be used to define or limit the provisions of this Agreement.